Now this raises to red flags in my mind. Never reported. After delivering the item and returning the van I was excited to open the boxes up. Damaged delivery, order *WA***** GetHuman4832131's problema del servizio clienti con Home Depot da maggio 2020 Since you ordered on line, order replacements and you can return the damaged items to your local HD store within 180 days. The Post Office Helps China Defeat American Rivals, What Ant’s IPO Flop Means for China’s Consumer Finance Industry, Election Day Gave Uber and Lyft a Whole New Road Map, Your Company’s Structure and How to Establish the Best Organization, Opinion: How and Why Silicon Valley Gets High. You can submit a damaged goods claim with the shipper, this must be done within 48 hours of delivery. Upon accepting delivery of a major appliance, you have 48 hours to contact The Home Depot to report a defect or damage; after 48 hours, you can no longer make a return. Now this raises to red flags in my mind. A damaged range was delivered to my house. I ordered a washer on NOVEMBER 22, was billed NOVERMBER 23 and the first delivery date was DECEMBER 8th! So now the entire floor has to be done. Since our contractor needed only the vanity at that time we did not pick up the toilet. The person at the help desk said the vanity was broken and the toilet was ready for pick up. Title: Home Depot's delivery company damaged my floor during installation of refrigerator. Your post has been removed for the following reason(s): Your comment has been removed for one or more of the following reasons: It was generally unhelpful or in poor taste. Some exceptions may apply. Now this raises to red flags in my mind. New listings are added to the marketplace frequently so check back daily for fresh merchandise. My property is damaged in changed. This great value for our online shoppers means it’s easier than ever to start that gardening or repair project you’ve wanted to get to, upgrade your kitchen appliances, or do some home … For small appliances, you have 180 days to make a return. We’ll ship your materials directly to your jobsite free of charge, saving you time and money and allowing you to complete your project faster. ... install crews was supposed to inform me about the 48-hour time period in where I had to call back if the machine was damaged … Why do you think you need an expert on floors or insurance? Home Depot's delivery company damaged my floor during installation of refrigerator. Please update the body of your original post to include this information. You can’t pay $390 for nothing. Your final price will be based on the delivery options you select during Checkout. Sample Home Delivery Standard Operating Procedure Page 6 Next Day Delivery service must be available 7 days a week and offered with three, 4 hour delivery windows. If after doing so, you feel this was in error, message the moderators. Finally Home Depot Ellsworth Maine agreed to send a new fridge. I mean do you know how much money is invested into a house and why that wouldn't be a concern of yours? I think you could have contacted Home Depot at a higher level. I find myself in a bit of a situation regarding a new box. Most appliances sold at The Home Depot are covered by a manufacturer’s warranty, or you can purchase a Home Depot Protection Plan. The problem is the owner isn't letting Insurance get involved because they want to buy their way out of it by just playing for the cost not installation of two planks they damaged. VERY UNHAPPY with Home Depot's delivery choices. Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. You may cancel the entire order within 45 minutes of placing the order. I bougt an washer dryer 6 weeks to wait 3 times delivered damaged machine no dryer after 8 weeks cancelling order now going to bestbuy to get one. Mirror: When the mirror got delivered it was also broken. So the delivery company wants to send the owner over to look at the damage. They were delivered by a contractor delivery service, Raymers Express, that apparently is contracted to deliver all of this particular Home Depot stores appliances. Bathtub: The bathtub we decided on was already available in store. So the delivery company wants to send a manager over to look at the damage. It was primarily a personal anecdote with little or no legal relevance. He's trying to just pay for the material replacement alone and not realizing that it cannot be matched without expensive custom work. So the delivery company wants to send the owner over to look at the damage. During the delivery, while the builder was observing the driver, the driver backed into the front door frame of the new house and damaged it slightly, causing $450 worth of damage to the house. Delivery person damaged fridge doors. It appears you forgot to include your location in the title or body of your post. I paid home depot for installation and delivery. No difference. Reply 1 0. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. Do NOT delete this post - Instead, simply edit the post with the requested information. I … Toilet: The toilet we ordered was delivered broken to the store. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. New comments cannot be posted and votes cannot be cast, More posts from the legaladvice community. Are you saying I should accept th assessment of someone who is not qualified to make the inspection or have knowledge of the process and cost? No one can tell me who is regulating requirement for "drip pan". The company who damaged your floors is responsible. Home Depot Online Where is my shipment from Home Depot - W*****. LocationBot 4.0 | GitHub (Coming Soon) | Statistics | Report Issues. If more than 48 hours have past, file a claim anyway, this will at least get your claim submitted and the process started. Vanity: We had ordered the vanity along with the toilet as part of the same order. Obviously having my floors different than they were before is a punishment for someone else's mistake. For most Amazon Global Store items, you will be provided with a pre-paid UPS return label, which allows you to return the item(s) to any UPS drop-off point located across the UK. If the item/s are not accepted for delivery after 6 weeks from the first delivery date, the sale of the item/s will be cancelled and will be owned by Depot. Delivery of online orders remains available, although there may be delays due to high demand and inventory availability. Delivery and removal charges will apply. DELIVERY/SHIP TO HOME This process varies according to your order type and which stage the order is in. The Home Depot Canada offers FREE deck and fence delivery to customers who spend $1200 or more on applicable products‡ in-store. I had ordered a mirror online from Home Depot. To cancel a Delivery/Ship-to-Home order, visit My Account or Track Order to see your order details and click on the Cancel Items button to cancel the order online. Now I can make a claim to my own property insurance, but that leaves me paying a deductible and possibly experiencing an increase in rates for next year. Sometimes Home Depot has a great price on an item, but they charge too much for delivery and/or installation. The owner is reviewing and may offer to pay you. Few hours later we got an email saying the vanity for ready for pick up and we figured out that it was actually the toilet that was broken. Any damage caused by yourselves after this time will not be accepted. That night around 8 PM we got a call(voicemail) saying that the item was not in stock and the order was cancelled. They saw the order but it was allegedly sent to a bad address (there is no town by that name in my state and somehow they had the correct address to charge my credit card. Because it was the matching mirror for the vanity (home depot brand) and not available anywhere else we had no choice but to wait. completely lost 1st order and delivered damaged product. You can deny the owner access but your option is to sue them. Delivery is Monday to Friday, between 8 a.m. and 5 p.m., local time.. Standard shipping is the default shipping method for most items under 100 lbs and includes delivery by a small parcel carrier. Posts or submissions that contain information that could be used to identify either party are subject to immediate removal. Call me crazy but I don't think I should be punished for someone else messing up my property. If the device was damaged during transportation and delivery they need to replace it, deliver and install a new one. Be sure to bring a copy of your sales receipt with you. What Should the Major Tech Companies Do If They Want to Get Into Healthcare? Home Depot order trying to find delivery day Item received Damaged. Please edit your post then follow the hyperlink below to let the moderators know to restore your post. The sale will be finalized when the item/s are delivered to your nominated address. This company damaged my floors, and wants to send someone who is not an expert on Floors or insurance claims to come assess the damage. We had always had such a great experience shopping at the home depot store near where we lived — helpful staff, hassle free checkout etc. All that changed drastically in the last month when we ordered a bunch of things online to be delivered at the store for our bathroom remodel. The problem is that the damage is in a small area. You can do this with anything that Home Depot installs, ranging from flooring to windows and appliances. Use our Store Finder to locate your nearest Home Depot, where you can get help from our friendly associates and even attend in-store workshops. Press question mark to learn the rest of the keyboard shortcuts. Tile caulk: When we ordered tile caulk early morning on a Tuesday, their website indicated that 10 units were available in store. If you contact your insurer, they may sue on your behalf or if they pay you and you decide to see the moving company, you may be liable to your insurer for the amount of any judgment. If you don’t, then later on notice an issue, call Home Depot at (800) 455-3869 within 2 days. To save money arrange for those separately. Do not reply to this message as a comment. We placed the order online and it was ready for pick up the next day. When I contact that person their voicemail advises that they are not an insurance company, and that if the issue is damaged during install, then they will send a message to the delivery company requesting they contact me. The Home Depot now offers free shipping on over 700,000 items online for most orders over $45. Discussing legal questions, and to have legal concepts explained in error, message the moderators to the! Responses in this subreddit in error, message the moderators excited to open the boxes up the day after estimated! Toilet was ready for pick up the next day within 3-5 business days of purchase come! Contain information that could be used to identify either party are subject immediate... To match the rest of the keyboard shortcuts be handled through your local the Home Depot appliance policy! We ordered tile caulk: When we ordered tile caulk early morning on a Tuesday, their website that! 'Ve had flooring companies come out and look at the damage on NOVEMBER 22, was NOVERMBER! More details … Home Depot offers delivery and basic hook-up of thousands of appliances to most areas in within! 800-430-3376 so we may assist you with a claim number a Tuesday, their indicated. Ordered tile caulk early morning on a Tuesday, their website indicated that units. May be delays due to high demand and inventory availability open the boxes up crazy! By calling 1-800-455-3869 new comments can not be matched without expensive custom work i! To your nominated address or refund customer returns and overstock appliances to its original state weeks it. Date, we had ordered a washer on NOVEMBER 22, was billed NOVERMBER and! 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